Your FAQs answered!!

Category: Useful Information Published: Saturday, 28 June 2014 Written by Sally

The site of Napsbury Park is approximately 100 hectares in size and set in a beautiful conservation area, with a network of footpaths open for the enjoyment of all. The Napsbury Park Resident’s Association (NPRA) welcomes all new and current residents and we hope to be of assistance.

Your Frequently Asked Questions are answered here! 

What does the Napsbury Park Residents' Association (NPRA) do?

The NPRA is staffed by volunteers living in the Park who use their free time to represent the Residents. We are working on behalf of all Residents of the Park to ensure that the Management Company offers a fairly priced service and frequently maintains the defined areas of responsibility. We are representatives of local Residents who want to live in a pleasant and tidy environment that is maintained to a high standard. On a regular basis, we walk the estate to identify any issues/problems and raise them with the Management Company. We liaise with the local Police on security and anti-social behaviour problems. We also work closely with the Local and District Councils.

Why should I join?

The more members the NPRA has, the more influence we can have when dealing with the management company and other bodies including the Councils. For example, provided 51% of eligible households have signed up, we can change the management company if we are dissatisfied with their services or fees.

How do I join the NPRA?

NEW: Please join or renew your membership online here: 

Once you join or renew online, it tell you how to pay your £6 annual household membership fee. 

For any questions, email our Membership Secretary


Do I have to pay to join?

Yes. From Sep. 2016, it is £6 per year to cover admin costs, events, donations to agreed causes and other ad hoc expenditure as agreed at committee meetings.

If I join, do I have to do anything?

If you don't want to, you do not have to do a thing! However if you do want to get involved as a committee member or volunteer on any of our projects, please email the

How do I contact the NPRA Committee members?

Email   to get in touch about general question. For membership issues, email

What has the NPRA Committee achieved so far?

  • We have overseen and agreed a change in Management Company.
  • We have written to the council supporting planning applications where redevelopment is required and considered appropriate.
  • We have ensured that the playgrounds are maintained.
  • We have redesigned the website and initiated a Facebook page for all members to contribute freely.
  • We currently have over 350 members.
  • We've established a good relationship with HSC, Jaspar and Hightown managing agents, Crest Nicholson, the SADC and LCPC, police and other stakeholders
  • We have an excellent relationship with the gardeners, MBS, and make sure all landscaping concerns are addressed.
  • We hold a number of social events throughout the year including bulb planting days, litter picks, Summer and Christmas events. 

Why do we have a service charge?

During the planning process, Crest Nicholson, the developers, agreed with St Albans County Council that the Park would be handed over to a Management Company to maintain the Park once the building work and landscaping were complete.

Who is the Management Company?

Hurford Salvi Car (HSC). Our property manager at HSC is Katie Fieldt. Tel: 01992 507 183. Email:  

What happens if I don't pay my service charge?

The service charge is stated within your Lease or Transfer Plan (TP1) from HM Land Registry and should have been highlighted to you by your Solicitor during the conveyancing process when you purchased your property. You are free to challenge aspects of your service charge with HSC, however, to keep the maintenance of the Park on track HSC need sufficient funds to meet all costs. Any debt will be placed in the hands of debt Collectors after a reasonable period – around eight weeks. Ultimately you will be unable to complete the sale of your property until the amount you owe, including interest and other costs that might be incurred, has been paid.

As we pay a service charge, do we get a reduction in Council Tax?

Unfortunately, no! As roads are adopted in the Park (only the spine roads) the District Council will take over the costs of lighting and road maintenance, which will thereby reduce overall Estate Costs.

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